Start with the fastest answer
Track an order
Use the order tracker with the ID from your confirmation.
Read common answers
Review the frequently asked questions before opening a request.
Contact the team
Open live chat when the tracker does not resolve the issue.
Information that helps us investigate
- The Promotid order ID.
- The public profile, post or channel URL used for the order.
- A short description of what you expected and what you currently see.
Information you should never send
Never share passwords, authentication codes, recovery keys, full payment-card details or private account access. Promotid services use public targets.