Got questions? We have answered the most common ones below. Still need help? Message us on WhatsApp and we will get back to you within minutes.
General
Is it safe to buy social media followers?
Yes — when done correctly. All Promotid services use real-looking accounts with natural delivery pacing. We never ask for your password and our delivery is designed to look organic. We have served 50,000+ customers without a single account ban attributable to our services.
Will anyone know I bought followers?
No. Delivery is gradual and natural-looking. To any outside observer growth from Promotid is indistinguishable from organic growth.
Do I need to give you my password?
Never. We only need your public username or profile URL. Do not share your password with any service provider.
Which platforms do you support?
Instagram, TikTok, YouTube, X (Twitter), Spotify, Facebook, LinkedIn, and Twitch. We are regularly expanding — check our homepage for the latest services.
Orders and Payment
How do I place an order?
Go to the service page for your platform, choose your package, click Buy Now, and complete the secure checkout. The whole process takes under 2 minutes.
What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard), PayPal, and Stripe. All payments are SSL encrypted. We never store your card details.
What currencies can I pay in?
USD ($), EUR (€), and GBP (£). Use the currency selector in the header to switch. Prices update instantly before you check out.
Delivery
How fast is delivery?
Delivery starts within minutes of payment for most services. Larger orders are delivered gradually over hours or days to maintain a natural appearance.
What if my account is private?
Your account must be set to public during delivery for follower orders. You can switch back to private once delivery is complete.
My order has not started — what do I do?
Most orders begin within 15 minutes. If yours has not started within 2 hours, message us on WhatsApp with your order ID and we will investigate immediately.
Refills and Refunds
What is the refill guarantee?
If your followers or subscribers drop within 30 days of your order completing, we will refill them for free. Just message us on WhatsApp with your order details.
Can I get a refund?
Yes, in cases of non-delivery or significant under-delivery. See our Refund Policy for full details.
Still Have Questions?
Our support team is available 7 days a week. Message us on WhatsApp: +44 786 199 6921 — we typically reply within 5 minutes.