Last updated: 8 April 2026
We stand behind our services. This Refund Policy explains when you are eligible for a refund or free refill.
Our Guarantee
Every order includes a 30-day refill guarantee. If your count drops within 30 days of completion we will refill it free of charge. Just message us on WhatsApp with your order ID.
Refund Eligibility
You may be eligible for a full or partial refund if:
- Non-delivery: Your order was not delivered within 7 days of the estimated completion and we cannot fulfil it.
- Significant under-delivery: We delivered less than 80% of your quantity and cannot complete the rest.
- Duplicate order: You accidentally placed the same order twice and neither has started — contact us immediately.
- Technical error: A verified error on our part caused the order to fail.
Non-Refundable Situations
- Your account was made private, deleted, or banned after ordering
- Your username was changed after ordering
- You changed your mind after delivery began
- Follower drop after the 30-day refill window
- Orders fully delivered as described
How to Request
Contact us within the eligibility window via WhatsApp: +44 786 199 6921 with your order ID and description of the issue. We respond within 24 hours and resolve within 72 hours.
Refund Processing
Approved refunds are returned to your original payment method within 5–10 business days. No fees are charged for refunds.
Chargebacks
Please contact us before filing a chargeback. Chargebacks without prior contact will be disputed. Fraudulent chargebacks for delivered services will result in a permanent ban.