Choose the right support route
Open Promotid live chat and send your question directly to the support team. Include your order ID when asking about an existing purchase, but never send a social-media password, authentication code or private login.
Existing order
Include the order ID and the public target URL used at checkout.
Service guidance
Tell us the platform and visible metric you want to improve.
Business enquiry
Share the project scope and the best non-sensitive contact details.
Before you contact support
- Check the live order tracker for the latest status.
- Keep the target profile, channel or post public while delivery is active.
- Avoid placing overlapping orders for the same target.
Security reminder
Promotid does not need your account password. If anyone asks for a password while claiming to represent Promotid, stop the conversation and use the live chat launched from this website.